My Shopping Bag

SHIPPING RATES

SCORKL ships worldwide

FREE shipping:

• United States, Canada, Europe*, Australia
• Europe: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
• Brunei, Cambodia, China, Hong Kong, Indonesia, Japan, Korea, Lao Peoples Democratic Republic, Macau, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, Vietnam

$5 USD shipping fee per kilogram:

• Andorra, Bulgaria, Canary Islands, Croatia, Cyprus, Gibraltar, Greece, Greenland, Guernsey, Iceland, India, Jersey, Liechtenstein, Malta, Vatican City

$15 USD shipping fee per kilogram: All remaining countries not listed above

TAXES & DUTIES

Shipping on all orders does not include any applicable fees, taxes (for example VAT), and duty charges that are levied in your country on international parcels. These vary from country to country. You are responsible for these so please be prepared to pay an extra customs fee or local tax in order to receive your package.

HOW LONG DOES IT TAKE?

Orders typically take 5 - 10 days to deliver but can take longer for some destinations. It ultimately depends on where you live and what you've ordered. We wish we could be more concrete than that but due to the complexities of international shipping we cannot. Keep in mind that customs can hold a package for a number of days.

If you haven't received your order within 10 days please let us know at support@scorkl.com and we will investigate.

TRACKING & ISSUES

You will receive an e-mail containing your tracking number as soon as the shipping label is printed. Please note that tracking information may take up to 10 days to become available.

If you are having any issues with your delivery please try to resolve it directly with the carrier first since they are best placed to be able to assist. If all else fails, feel free to contact our support team at support@scorkl.com and we will try to help out if we can.

SCORKL is not responsible for any items lost or damaged during transit. Any claims should be filed with the respective carrier.

Warranty

> What is covered

This warranty covers the original owner only, all defects in material or workmanship in any regulator sold by SCORKL

> What is not covered

This warranty does not cover damage, failure or loss, or cosmetic damage caused by:

• wear and/or tear
• failure to perform normal maintenance
• accident, misuse, neglect, abuse, tampering or improper maintenance
• failure to read, understand and follow the instructions and precautions outlined in our User’s Manual by ANY user
• regulator locked to cylinder from corrosion due to improper cleaning 

> For how long

One year limited warranty coverage for individual recreational use and six month limited warranty coverage for high-frequency commercial/professional use.

> What SCORKL will do to correct defects

Within the warranty period, SCORKL will, at its option, either repair or replace (with the same or equivalent product) the defective in warranty product, part or accessory. Shipping and handling charges (both receiving and sending) are not covered by warranty. The product must be accompanied by a dated proof of purchase for warranty service. As a matter of warranty policy, SCORKL will not refund the consumer’s purchase price.

> No liability for incidental or consequential damages

Repair or replacement of defective products, parts or accessories specified above are your sole remedy under this warranty and in NO EVENT SHALL SCORKL BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

By purchasing this product it is agreed and understood that in no event will SCORKL, its distributors, or retailers, be held liable for any personal injuries resulting from operation of the SCORKL, or for any other damages whether direct, indirect, incidental, or consequential even if SCORKL has been advised of such damages.
This Warranty is in lieu of all other warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose. Some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on the duration of an implied warranty, so the above exclusions may not apply to you.

> How you can get service

Make a warranty claim here: www.scorkl.com/warranty

> Your rights under the law

The above warranty applies to SCORKL products sold worldwide.
This warranty gives you specific legal rights and you may also have other rights which may vary from jurisdiction to jurisdiction.

Returns

> Refunds and returns

For health and safety reasons we do not accept returns on any SCORKL items that have been delivered to our customers. We uphold this policy to eliminate the possibility of sanitary contagion, or tampering, with our inventory.
We will of course be very happy to refund your purchase if you request that it be cancelled prior to delivery commencing. Please contact us at support@scorkl.com to make this request.

> Late or missing refunds

You will receive an email confirming the cancellation of your order as soon as we action your cancellation request. If you have not received a confirmation email please send an email to support@scorkl.com to confirm your request.
Your refund may take up to five business days to land in your account. If you have not received the funds after that period please feel free to contact us at support@scorkl.com so that we can investigate.

> Exchanges (if applicable)

For health and safety reasons we do not accept returns for exchanges on any SCORKL items that have been delivered to our customers. We uphold this policy to eliminate the possibility of sanitary contagion, or tampering, with our inventory.
You may, however, amend your order prior to it being delivered so long as it has not been shipped out already.